Data Protection

Kirkay's Privacy Policy

Your personal information is our top priority. Learn transparently how Kirkay collects, uses, and protects your data.

Last Updated: January 2026

Your In Protecting Your Data What We Do

SSL Encryption

Every transaction and piece of personal information is protected with 256-bit SSL encryption, ensuring banking-level security.

No Third-Party Sharing

Your personal information is never sold or transferred to any third party. Your data is used solely to improve our services.

Secure Data Storage

All user data is stored on secure servers. Regular security audits are conducted to ensure data integrity.

Minimal Data Collection

Only the data necessary to provide our services is collected. We do not collect any data beyond what is strictly required.

User Controls

You have the right to view, correct, or delete your own information at any time. Simply contact us whenever you need to.

International Standards

Kirkay adheres to international data protection standards and conducts regular compliance reviews.

1 Introduction & Privacy Commitment

Kirkay is one of Bangladesh's most trusted online gaming platforms. We believe that protecting user privacy is the most important foundation for a safe and enjoyable gaming experience. This Privacy Policy clearly explains what information Kirkay collects, why it is collected, and how it is used and protected.

By using the Kirkay website or mobile app, you agree to this Privacy Policy. If you have any concerns, please contact our support team before using the platform.

This Privacy Policy applies to all registered and unregistered users of any Kirkay service. We may update this policy at any time, and any changes will be notified on the platform.

Please Note: This Privacy Policy applies solely to Kirkay's own platform. Third-party linked services may have their own policies.

2 What Information Is Collected

Kirkay collects certain information to deliver the best gaming experience and maintain platform security. We only collect what is genuinely necessary.

Personal Identification Information

  • Full name and date of birth (for age verification)
  • Email Address and Mobile Number
  • Current address and national ID number (for KYC verification)
  • Passport or driving license (where applicable)

Financial Information

  • Mobile Banking Number (bKash, Nagad, Rocket)
  • Deposit & Withdrawal History
  • Transaction time, amount & method

Technical Information

  • IP Address and Device Type
  • Browser & Operating System Information
  • Login time, session duration & platform activity
  • Cookies & Local Storage Data

Gaming Behavior Data

  • Game Types & Frequency of Play
  • Bet amounts and win/loss history
  • Bonus Usage & Promotional Activities

We never collect: Your bank account password, card CVV number, or any sensitive financial credentials.

Data Types Purpose of Collection Retention Period
Identity Document KYC Verification & Age Confirmation 5 years after account closure
Financial Records Transactions & AML Compliance 7 years after account closure
Login Details Security & Fraud Prevention 90 days
Gaming History Responsible Gaming Monitoring For as long as the account is active
Cookie Data Experience Enhancement & Analytics Session end or 30 days

3 How Your Information Is Used

Kirkay uses the personal information it collects solely for specified purposes. We never use your data for unnecessary or unauthorized ends.

Service Delivery & Operations

Your information is used to create and manage your account and to provide uninterrupted gaming services. It is also required for processing deposits, withdrawals, and bonuses.

Security & Fraud Prevention

Kirkay analyzes login activity and IP addresses under this Privacy Policy to maintain account security. If unusual activity is detected, immediate precautionary measures are taken.

Fulfilling Legal Obligations

We are legally required to retain certain information to comply with AML (Anti-Money Laundering) regulations and KYC requirements. This data may be shared with authorities in response to lawful requests.

Service Improvement & Personalization

  • To recommend games based on your preferences
  • To show you relevant promotions and bonus offers
  • To improve platform performance and usability
  • To identify responsible gaming patterns and provide timely support

Contact & Support

Your email or mobile number is used to send important account notices, transaction confirmations, and support messages. You can opt out of promotional messages at any time.

4 Cookies & Tracking Technologies

Kirkay uses cookies and similar tracking technologies to improve your browsing experience. Cookies are small text files stored on your device that help the platform recognize you.

Types of Cookies We Use

  • Essential Cookies: Required to maintain login sessions and core platform operations. The platform cannot function without these.
  • Performance Cookies: To remember your preferences such as language, layout, and more.
  • Analytics Cookies: To understand how the platform is used — which pages are visited most and where issues arise.
  • Security Cookies: To prevent fraud and unauthorized access.

You can manage or delete cookies through your browser settings. However, disabling certain essential cookies may affect the functionality of some platform features.

5 Data Sharing & Disclosure

Kirkay never sells your personal information to third parties. However, limited data may be shared in certain specific circumstances, as clearly outlined below.

Service Provider Partners

Kirkay works with trusted third-party providers for payment processing, software supply, and technical support. These partners receive only the information needed to deliver their specific services and are bound by our privacy standards.

For legal purposes

Information may be shared with authorities in the following circumstances:

  • Under a valid court or regulatory authority order
  • In investigations related to money laundering or financial fraud
  • Upon request by national security or law enforcement authorities

We never: Selling, renting, or exchanging user data with third parties for advertising purposes.

6 Your Rights

You have certain important rights over your personal information at Kirkay. We respect these rights and are always ready to help you exercise them.

  • Right to Access: You can request a summary of the information Kirkay holds about you at any time.
  • Right to Correction: You can request corrections if any of your information is inaccurate.
  • Right to Deletion: You have the right to request deletion of your data unless retention is required by legal obligation.
  • Right to Object: You may object to the processing of your data for specific purposes.
  • Data Portability: You can request a copy of your data in a structured format.
  • Marketing Opt-Out: You may opt out of promotional communications at any time.

To exercise any of these rights, please contact our support team. We typically respond to requests within 30 business days.

7 Data Protection Measures

Kirkay uses industry-leading technology and practices to protect your private information. Security is never a compromise for us.

Technical Security

  • All data transmissions are secured with 256-bit SSL/TLS encryption
  • Passwords are stored using bcrypt hashing — no one can read them directly
  • Firewalls and intrusion detection systems are active around the clock
  • Regular Security Penetration Testing

Organizational Security

  • Only authorized personnel may access user data
  • All staff receive training on data protection
  • A complete access log is maintained for all data access
  • Regular internal security audits are conducted

Your Responsibilities: Keep your account password confidential and never share it with anyone. If you suspect unauthorized access, change your password immediately.

8 Children's Privacy

Kirkay strictly does not collect information from or provide services to anyone under the age of 18. Age is verified at registration and confirmed through the KYC process.

If we become aware that a minor has created an account, that account will be immediately closed and all collected data will be deleted. If a parent or guardian suspects their child is using Kirkay, please contact our support team.

9 Policy Updates

Kirkay reserves the right to update this Privacy Policy when necessary. For any significant changes, we will post a notice on the platform and may notify you via your registered email.

Continued use of the platform after any changes have been made will be considered your acceptance of the updated Privacy Policy. We recommend visiting this page regularly to stay informed.

10 Get in Touch

If you have any questions or concerns about our Privacy Policy, don't hesitate to reach out. kirkay's Data Protection team is always here to help.

Email Support
Typically responded to within 24 hours

11 FAQ

No, kirkay never sells, rents, or exchanges your personal information to any third party. Your data is used solely to provide our services, ensure security, and meet legal obligations.

Yes, you may request that your data be deleted. However, certain information must be retained for a specified period due to legal obligations. To submit a deletion request, email us at [email protected].

Yes. All payment transactions are secured with 256-bit SSL encryption. Kirkay never stores your mobile banking PIN or password. Only the information necessary to process transactions is retained.

Yes, if you gave consent during registration, you will receive bonus offers and promotional updates. You can opt out at any time through your account settings or by contacting our support team.

Yes, if a data breach ever occurs that affects your information, we will notify you as quickly as possible via email or SMS and provide guidance on the necessary protective steps to take.
Our Core Commitment
Your Data Is Never Sold
Secured with SSL Encryption
Right to Erasure
Strict 18+ age policy enforced
Transparent Data Usage Policy
24/7 Bangla Support
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